Monitoring devices

A device is one real player: a browser that opened a stage’s player link, or a Wunderframe app on a TV, a computer or a Raspberry Pi. A single screen has one; a wall has one per panel. Stages say what a screen should show — Venue → Devices says what each one is actually doing.

Every device reports in every 30 seconds. The dot is always what the screen last told us — never typed by hand:

• Online — reported in the last 90 seconds.
• Stale — last heard within 10 minutes.
• Offline — longer ago.
• Unpaired — no screen has ever opened this stage.

The same dot sits on the stage card, which also counts a wall’s panels: 2 of 3 panels connected.

• Platform — Browser, Android TV, Mac, Windows PC, Linux PC or Raspberry Pi. A DEV or LOCAL tag means the screen was switched away from www.wunderframe.com in its own settings — a test box, not a venue screen.
• Playing — what is on screen now. An arrow to a second version means new content is downloading and will switch in once it is complete.
• Storage — how full the device is.
• In step — its part in a wall or synced group: the leader keeps time, the followers match it.
• Drift — how far the device’s own clock is off. The player corrects for it, but a large drift means the device needs its time set.
• Renderer — which renderer draws the program: the stock one, your custom renderer, or Stock (fallback) with the reason when yours failed on this screen.

A badge never means the room sees black. It means the screen is not in the state you want on the day. Devices with a problem sort to the top.

• Storage full — it cannot keep all the media it needs, so it streams some and would not survive losing the network.
• Clock off by 42 s — set the device’s time, or turn on network time.
• Behind: staged since 10:03 — new content has been downloading, or waiting for the rest of its wall, since then.
• Wall waiting: 2 of 3 ready since 10:03 — the wall has new content but not every panel has it yet, so all panels keep playing the old content together, up to the stage’s Stop waiting after time. Look at the panel that is not ready: storage, network, is it on?
• Leader lost — nobody keeps time for the wall. The panels play on but may drift apart; check every panel is on, then send Resync.
• Memory high — the player uses most of the device’s memory. It restarts itself when this lasts, never during a wall switch or a live presenter, so the badge usually clears. If it keeps coming back, use lighter media on this stage or a stronger box.
• Channel “SRF 1” unreachable on this network — the stage’s TV channel does not play on this screen’s network. Test it there, or pick another source: see TV channels.
• Errors — open the device to read its last ten.
• Stale — it stopped reporting in. Is it on, and on the network?

The picture on a stage card is the program drawn again in your browser. Watch live shows what the screen itself shows — the design and the videos, as the people in the room see them. It answers “is it really showing the right thing?” without walking there.

• Full motion (asks on the screen) — Android TV only: smooth video, but Android asks someone at the screen to allow it each time. Use it when someone is there.
• A browser player cannot send its own picture without someone clicking on it, so you see the program drawn again, marked Rendered, not captured.
• A Raspberry Pi needs the extra parts from install-pi.sh --with-monitor. Linux desktop apps cannot be watched yet.

Open a device for its full report and send it a command. A screen picks it up within seconds.

• Identify — shows the stage and panel on the screen for ten seconds. The quickest way to find the right screen in a room.
• Reload — restarts the player.
• Resync — fetches the plan and everything in it again.
• Clear cache — deletes the saved media and downloads it fresh.
• Update player — switches to a new player version now instead of at the daily restart.

The apps take more: settings, screenshots, logs, restart, reboot, move and unpair — see Remote settings and actions. Forget device frees its place on the stage at once. To shut a screen out for good, get a new player link on the stage card.